How can your digital sales experts make a real impact? Our level 3 IT Technical Sales programme will equip them with the crucial skills. It’s been designed with technical sales roles in mind – particularly those that support the sales process. Apprentices will be armed not just with the knowledge around the end-to-end sales cycle, but also with the technical expertise to provide a credible, professional solution. They’ll be able to improve the customer journey, build customer loyalty, and deliver world-class sales and technical support.
We’re listed on the register of apprenticeship training providers (RoATP), which means we know a thing or two about helping you get the most out of an apprenticeship. We’ll work closely with you to identify the necessary skills development, as well as refine the content to meet the needs of your business. With our blended programmes facilitated by specialist coaches, trainers and tutors, learners can sharpen their performance and accelerate their careers.
Our programmes use a blended learning model that’s powered by our apprenticeship delivery platform, Aptem. You can expect:
Interactive workshops that are held both face-to-face and virtually.
Online coaching sessions that provide support on an individual level.
Enhanced eLearning content via engaging modules and skills development activities.
Our learning is tailored to the needs of your business, your people, and their locations. That’s why we offer it virtually, in person, or as a mixture of the two – whatever suits you. In terms of online education, our ePortfolio system (Aptem) provides every learner with a comprehensive programme where they can develop their knowledge, capabilities and behaviours. This will help them to become a confident senior manager, and thrive in their end-point assessment.
A Development Coach
To help achieve the best possible result, whilst ensuring a personalised journey.
A Line Manager
To provide support, opportunities and on-the-job training throughout the programme.
A BMS Progress Facilitator
To deliver the workshop elements and give apprentices the opportunity to learn from their expertise.
An Internal Quality Assurer
To ensure the experience meets our high expectations.
A Designated Safeguarding Lead
To act on any potential safeguarding and wellbeing concerns.
The Level 3 IT Technical Sales Apprenticeship is the go-to training programme for those that are just starting their careers in either a technology-based sales or customer service role. It’ll give them more than a qualification; they’ll learn the critical skills required to understand and provide a consultative sales process. Plus, they’ll gain technical knowledge through expert training, enabling them to pinpoint and solve technical problems.
What’s more, the learner will receive professional development in all aspects of the consultative sales process. This will focus on the crucial expertise, capabilities and behaviours that will develop them into a credible and qualified technical sales or sales support person.
We offer this qualification as a blended learning programme, including both physical and virtual classrooms delivered by subject matter experts. There is also the opportunity to learn via eLearning modules, skills development activities and on-the-job training, not to mention the one-to-one coaching and monthly support from a BMS development coach.
David Bill – Managing Director, BMS Progress
The Level 3 IT Technical Sales Apprenticeship is ideal for those selling a company’s technical products and services, for example a sales associate, sales consultant, technical retail assistant, or junior account manager.
They may be focused on maintaining good relationships with existing clients, acquiring new business in the UK or internally, and approaching prospective customers to win new business.
They’ll also have a good working knowledge of the portfolio of technologies as well as an interest in emerging tech, and be able to maintain this to move with the times.
We’ll work with you to create a unique programme. This can include your own training content, vision and values, language, and terminology.
Our solutions are flexible and focused on results. What’s right for one client may not be the best approach for your people, so we’ll work together to determine the best design of your programme to maximise the results.
The structure of the programme has been designed to support the transfer of learning back into the workplace, giving learners ample opportunity to develop and practice their management and leadership skills, whilst supported by a professional trainer and dedicated development coach, culminating in an Ofqual-accredited qualification.
The duration of this apprenticeship is 13 months plus the end-point assessment.
Learners will spend a minimum average of six hours each week to acquire the relevant knowledge, capabilities and behaviours relating to the standard, as well as the ability to apply them to their role.
The programme features a mixture of learning methods, including facilitator-led virtual or physical classroom training, eLearning, 121 coaching, and various activities to enable learners to effectively embed their learning into their role and business.
All learners must have achieved functional skills in maths and english level 2 prior to the end-point assessment. In addition, they need to be able to demonstrate first line management experience.
Achievement of this standard will show that you’ve met the requirements of the BCS (the chartered institute for IT, previously known as the british computer society).
The end-point assessment period is a maximum of four months. During this time, the apprentice must pass all assessment methods, including a work-based project, a presentation and a professional discussion. Only then will they have officially completed their apprenticeship.
Works both independently and as part of a team (while following the organisation’s code of practice), and demonstrates an ability to communicate effectively as well as present both in writing and orally at all levels utilising a variety of tools.
Shows strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations, and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
Assesses and qualifies sales leads by developing a clear understanding of clients’ needs, and advises how these could be met with relevant products, tools and techniques.
Operates all sales-related tasks to maintain integrity, brand and company image during negotiations, and handles objections and closes sales with an understanding of markets and external competitors.
Prioritises their contacts and keeps an up-to-date database so that they know when and why to contact current consumers or prospects in line with business requirements.
Operates securely in line with organisational guidance, legislation, and organisational software packages; complies with the security of data; and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
Applies structured techniques for troubleshooting and problem solving, and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales and routine tasks.
Works flexibly; demonstrates the ability to work under pressure independently and as part of a team to progress sales; and successfully manages their time, workflow, priorities and projects.
Understands and explains the technical portfolio and systems sold within the organisation, and can utilise the current hardware and operating systems available.
Health and safety legislation, the data protection act 2016, and the sales of goods act 1979.
Identifies and negotiates personal development in the context of the wider business, and understands how their role relates to other positions in the organisation.
Possesses both logical and creative thinking skills.
Can interact effectively and professionally with a range of customer types.
Is able to think analytically and solve problems.
Can work independently and take responsibility.
Can use own initiative.
Takes a thorough and organised approach.
Has the capability to work with a range of internal and external people.
Can communicate effectively in a variety of situations.
Is able to maintain a productive, professional and secure working environment.
Can operate in a secure manner.
Knows the fundamental elements and architecture of computer systems.
Has a working knowledge of cloud and cloud Services.
Understands the principles of secure coding.
Has a working knowledge of the role that IT plays within the broader context of a business strategy.
Understands the main methodologies used for unified communications.
Knows the basics of how data storage works and the main technical options available.
Has skills relating to how to communicate using the appropriate language and terminology for audience and cultural awareness.
Grasps the principles and ethics of sales, recognising the importance of delivering value to the customer.
Understands the sales life cycle, techniques and processes.
Knows how to negotiate, handle objections and close sales.
Has knowledge of the business product(s) they are responsible for selling, including the relevant vendor product(s) as selected by the employer.
Conducted by an independent body selected by the employer, the end point assessment is the culmination of the 14-month training period. The EPA is an opportunity for the learner to demonstrate the knowledge, skills and behaviours they have acquired throughout the programme through a series of assessed activities. These include the completion of a work-based project, a professional discussion and a presentation. The outcome is either a pass or distinction.
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In our new blog series, The Value of Apprenticeships, our Account Manager, Tiegan Carani, connects with business leaders to explore the tangible impact of apprenticeship programmes within their organisations. To kick off the series, Tiegan spoke with Sandie Jackson, Early Careers Manager at TD SYNNEX, about how apprenticeships play a vital role in their development strategy.
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