Managed IT services partner CSI enlisted the help of BMS Progress to strengthen their team leaders with the relevant knowledge, skills, behaviours and experience to excel in their roles. Our Level 3 Team Leader Apprenticeship was just what they needed.
CSI mainly partners with businesses in highly regulated markets which run complex, high-performance IT infrastructure systems. They ensure that their clients’ systems are modernised, any issues diagnosed and solved, and threats protected against.
In this case study, team leader apprentice Rahul Chauhan shares how BMS Progress’ Level 3 Team Leader Apprenticeship has helped him acquire the specific knowledge and abilities to become a better manager.
I’ve been managing teams for years, so the apprenticeship presented the opportunity to bolster this experience with theoretical knowledge and build on the foundations of my existing understanding.
My previous perception of apprenticeships was perhaps a bit naïve, and I was surprised when I realised how much coursework was involved! However, I could learn at my own pace and knew that the programme was equipping me for success.
My development coach was great – providing both personal and professional support. They really helped prioritise my workload, and encouraged me throughout the entire year of the apprenticeship.
My particular programme involved face-to-face workshops, which was especially helpful as I feel I’m more open to distractions during online sessions. I really enjoyed these get togethers with fellow learners, and had a fantastic overall experience as a result.
This was the most valuable aspect of the apprenticeship for me. It taught me how to handle my emotions, and know when to talk and when not to. My responses and behaviours have improved as a result – I no longer have the habit of talking over people!
The Eisenhower Matrix has helped me figure out which tasks to prioritise and which to give to other people. This means I can now more effectively delegate to people who are perfectly capable of tasks I don’t need to get involved in, in turn empowering them.
It was really valuable for me to be able to theorise my experience. I was able to draw on the many examples in real life, and think about them in a more abstract sense – stripping them back to the principles and methods of good leadership.
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